918博天堂·(中国区)首页

      One Picture to Solve 6 Errors about Unbind

      One Picture to Solve 6 Errors about Unbind

      If the bound account can not login and you can not access the device via local GUI, you could try to unbind device from Hik-Connect App or SADP tool.

       

      How to Unbind Device via Hik Connect APP http://youtu.be/g2CpCUtDMsw

       

      How to Unbind Device via SADP tool http://youtu.be/xzQpDkKubNg

       

      When you unbind the device and meet errors, hope this picture could help you to solve it.

      Scenario 1:

      “102060” “102075” or “Unbinding failed. Not support by the device.” on App/SADP or “unlinking timeout” on local GUI

       

      Solution:

      1. We recommend you login the previous account to delete the device, then add it to the new account.

       2. If the previous account can not login, you could choose third party DDNS name to get remote live view. Please refer this guide: How to Use Third Party DDNS Services V3.0.pdf (hrbaojie.com)

      3. If necessary, please kindly connect the local support team for better solve this issue. 

      text over image1884

      Scenario 2:

      “Operation Failed 7” or “Error code: 99 Network Connection Failed” or “Hik-Connect service is offline”

       

      Solution:

      1. Enable Hik-Connect function in device and make device Hik-Connect status is online.

      2. If device Hik-Connect status goes online and offline frequently, change to a stable network or upgrade firmware then try again.

      3. If the problem persists, contact support to confirm connection status.

      text over image1318

      Scenario 3:

      “Incorrect Device IP Address”

       

      Solution:

      1. Make sure your mobile/computer connect to the same LAN as device connect to.

      2. Connect device and mobile/computer to primary routing network in topological map.

      3. Enable UPNP function of the router, try to upgrade device firmware and reboot the device.

      text over image1939

      Scenario 4:

      Only the device in the same area with the app can be unbound from its account.

       

      Solution:

      Please confirm the area which the bound account belongs first.

      1. Via App: Use new account with the same registered area information to unbind.

      2. Via SADP: Make sure the geographic location of the device is the same as the area to which the bound account belongs.

      3. If you don't know the area information of the bound account, please contact support team help you confirm or assign registered area information.

      text over image538

      Scenario 5:

      Operating failed: 153

      This error caused by inputting wrong password too many times and the user was locked.

       

      Solution:

      1. Reboot the device.

      2.  Modify the LAN IP of the PC or mobile phone and try again.

      text over image1201

      Scenario 6:

      The device cannot unbound from any account for more times.

       

      Solution:

      1. This error means the device have been unbound too many times during one day, and you could try to unbind after 24h.

      text over image609
      Contattaci
      Hik-Partner Pro close
      Hik-Partner Pro
      Hik-Partner Pro
      Scan and download the app
      Download
      Hik-PartnerPro
      Hik-PartnerPro

      Get a better browsing experience

      You are using a web browser we don’t support. Please try one of the following options to have a better experience of our web content.