Aggiornamenti firmware prodotti
Hikvision Europe
Dirk Storklaan 3, 2132 PX Hoofddorp, The Netherlands
Tel: +31-23-5542770
Fax: +31-23-5631112
Email: sales.eu@hrbaojie.com
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No.555 Qianmo Road, Binjiang District, Hangzhou 310051, China
Tel: +86-571-8807-5998
Press Inquiries: prglobal@hrbaojie.com
HSRC (Hikvision Security Response Center): HSRC@hrbaojie.com
Website: http://www.hrbaojie.com/en/
Technical Support Email: support@hrbaojie.com
Online Service
Monday to Friday, 10:00am - 12:00pm, 13:30pm - 17:30pm GMT+8
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UK Head Office Address: 4 The Square, Stockley Park, Uxbridge, UB11 1ET
Manchester Office Address: 8th Floor, West Wing Quay West,
Trafford Wharf Rd, Manchester, M17 1HH
Glasgow Office Address: 101&102 Regus, Maxim Business Park, Maxim 1, 2 Parklands Way, Eurocentral, Motherwell, ML1 4WR
Tel: +44(0)1628 902 140
Email: info.uk@hrbaojie.com
Email: support.uk@hrbaojie.com
Tel.:
UK: +44(0)1790 600 300
Ireland: +353(0) 1 447 0408
Monday to Friday, 9:00am - 5:00pm GMT+0
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Hikvision Latam
Dirección: Oceanía Business Plaza, torre 1000, piso 16, oficina 16A. Punta Pacífica. Ciudad de Panamá.
Horario: 09:00hrs a 18:00hrs
Teléfono: +507 68226556
ChatBot(Spanish)
Email: soporte@hrbaojie.com
Monday to Friday, 7:00am - 7:00pm GMT-5
Saturday, 7:00am - 12:00pm GMT-5
Costa Rica
Phone: 506 4000 1989
Panamá
Phone: +507-8366276
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Hikvision USA
18639 Railroad Street, City of Industry, California 91748
Tel: +1-909-895-0400
Media Inquiries: MediaTeam.USA@hrbaojie.com
Visit our Tech Center here
Tel: +1-866-200-6690
Email: techsupport.usa@hrbaojie.com
Dealer Professional:
9:00AM to 8PM Eastern / 6:00AM to 5PM Pacific MON-FRI
Limited End User Support:
10AM to 7PM Eastern / 7AM to 4PM Pacific MON-FRI
(End-user support is intended for product usage-related inquiries such as playback and export. Limited remote viewing support may be provided if related to Hik-Connect Cloud. Direct support with local networking is not offered. For installation, programming, or troubleshooting, please engage the services of a local professional installer or contractor.)
Partnership (OEM/ODM): OEMODM.usa@hrbaojie.com
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9 Eden Road, Waverley Office Park Building 2, Bramley Johannesburg 2090, South Africa
Reception Tel: +27 877018113
+27 877018111
Tel: +27 (0)10 085 8300
Email: support.sa@hrbaojie.com
Submit complaints: Complaints.sa@hrbaojie.com
WhatsApp: +27 (0)76 284 4650
Monday to Friday, 8:00am - 5:00pm GMT+2
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Hikvision Africa
(Not include South Africa and Northern Africa)
9th Floor, One Padmore Place, Georage Padmore Road, Nairobi, Kenya
Tel: 254703727545
Email: support.africa@hrbaojie.com
Monday to Friday, 9:30am - 6:30pm GMT+3(Kenya Call Center)
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No.555 Qianmo Road, Binjiang District, Hangzhou 310051, China
Tel: +86-571-8807-5998
Press Inquiries: prglobal@hrbaojie.com
HSRC (Hikvision Security Response Center): HSRC@hrbaojie.com
Website: http://www.hrbaojie.com/en/
Saturday to Friday 09:00 to 18:00 GMT+2
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Unit 15-02, Pavilion Embassy Tower B, Kompleks Pavilion Ampang, 200 Jalan Ampang, 50450 Kuala Lumpur.
Tel: 03-4811 6988
Service Center:
NO 9-G,Jalan USJ Sentral 3, USJ Sentral Persiaran Subang 147600 Subang Jaya, Selangor
Tel:+60380119934
Penang Office & Service Center:
7-02-02, Jalan Ahmad Nor, Pusat Perdagangan Nova Jelutong Jelutong, 11600 Penang, Pulau Pinang
Tel: +601129894389
Malaysia Johor Office & Service Center:
No.38, 38A, Jalan Horizon Perdana 1, Horizon Hills, 79100 Nusajaya, Johor, Malaysia
Tel: +60 7-217 1620
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Press Inquiries: prglobal@hrbaojie.com
Website: http://www.hrbaojie.com/en/
HSRC (Hikvision Security Response Center): HSRC@hrbaojie.com
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Hikvision Azerbaijan LLC
Landmark III Building, 90A Nizami Street, Baku, Azerbaijan
Tel: +994 12 310 13 33
Email: azerbaijan@hrbaojie.com
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Hikvision Uzbekistan
Republic of Uzbekistan, Tashkent city, Yunusabad District,
Centre-4, 21A, Hikvision Business Centre. 100017
Узбекистан, Ташкент, Юнусабадский район, Ц-4,
21A, Бизнес Центр Hikvision. 100017
Tel: +998-71-233-55-50
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Hikvision Kazakhstan
Almaty, Kazakhstan. Abish Kekilbayev str. 139
Tel: +7 (727) 973 06 67,
+ 7 708 973 06 67,
+7 (727) 395 16 46
Email: info@hikvision.kz
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37th Floor, Joy Nastalg Center, No.17 ADB Avenue,
Ortigas Center, Pasig City, Metro Manila, Philippines
Tel: 277-4749; 255-6311; 256-6479
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14-1, Pangyoyeok-ro 192beon-gil, Bundang-gu,
Seongnam-si, Gyeonggi-do, South Korea
Tel: +82-1661-8138
Fax: +82-(0)31-731-8812
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HA NOI: 38th Floor, Keangnam Hanoi Landmark Tower,
Me Tri Ward, Nam Tu Liem District, Ha Noi City
HO CHI MINH: L12A-07, L12a Floor, Vincom Center,
72 Le Thanh Ton, Ben Nghe Ward, District 1, Ho Chi Minh City
Hotline: 1900 2810
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Hikvision Indonesia
APL Tower Lantai 15 Unit T1, T8 & T9
Jl. Letjen S. Parman Kav. 28, West Jakarta 11470
Tel: (021) 29339366 / (021) 29337659
Jakarta Service Center
Jl. Mangga XVII No.9A, Kel, RT.1/RW.12, Duri Kepa, Kebonjeruk, Greenville, Jakarta 11510
Tel: +62 812 2222 9728
Medan Office and Service Center
Forum Nine 7th Floor, Jl. Imam bonjol No. 9, Medan Petisah, Medan, Sumatera Utara 20112
Tel: +6261 8881 5838
Surabaya Office and Service Center
Pakuwon Center 16th floor, Unit 11, Tunjungan Plaza Superblock. Jl. Embong Malang, No. 1,3,&5, Jawa Timur 60261
Tel.: +6231 9925 0125
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Prama Hikvision India Pvt. Ltd.
Oberoi Commerz 2, International Business Park,
18th Floor, Near Oberoi Mall, Off W. E. Highway, Goregaon (East), Mumbai – 400 063.
Tel: +91-22-4041 9900, 2846 9900
Web: www.hikvisionindia.com
Tel: +91-22-4041 9944, 2846 9944
Email: sales@pramahrbaojie.com
Tel: 022-33226060; 022-68229999
Monday to Saturday, 08:45am - 9:00pm GMT+5:30
Sunday, 09:30am - 06:30pm GMT+5:30
Tel: 1800 222 699(Toll Free)
Monday to Saturday, 9: 00am - 6:30pm GMT+5:30
Email: support@pramahrbaojie.com
WhatsApp number: 8080239999
Live Chat
Hikvision Hong Kong, China Sales Office
Unit 6, 17/F., Tower II, Enterprise Square, 9 Sheung Yuet Road,
Kowloon Bay, Kowloon, Hong Kong, China
Tel:+852 3563 7600
Jurisdictions: Hong Kong & Macau, China
HDT International Limited
Unit 1, 26/F., Enterprise Square Two, 3 Sheung Yuet Road,
Kowloon Bay, Kowloon, Hong Kong
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202 Le Concorde Building, 8th floor, Room no. 804,
Ratchadapisek Road, Huaykhwang, Bangkok 10310, Thailand
Tel: 02-2759949
Email: sales.thailand@hrbaojie.com
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Suit 1102, 11th Floor, Emerald Tower, Clifton Block 5, Karachi, Pakistan
Tel: +92-2135147526
Email: support.pk@hrbaojie.com
Technical Support Phone: 0213 8787305
Saturday to Friday 09:00 to 18:00 GMT+2
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Hikvision Singapore
438B ALEXANDRA ROAD, #06-04, ALEXANDRA TECHNOPARK TOWER B, SINGAPORE 119968
Official WhatsApp: 85367948
Fax: +65 6684 4717
Email: channel.sg@hrbaojie.com
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Hikvision Japan
4F,3-8-1Konan,Minato-ku,Tokyo-to 1080075
108-0075 東京都港区港南3丁目8番1号 住友不動産品川港南ビル4F
Tel: 03-6718-4916
Fax: 03-6718-4919
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Australia
Hotline: +61 1300 976 305
Sydney office
46 Brookhollow Ave, Baulkham Hills, NSW 2153
Melbourne office
level 1, 15-17 Glenvale Cres, Mulgrave VIC 3170
Queensland office
Unit 2/3972 Pacific Highway, Loganholme, QLD 4129
Perth office
2/211 Balcatta Rd, Balcatta, WA 6021
New Zealand
Auckland Office
Unit 1B, 93-95 Ascot Avenue, Greenlane, Auckland
Hotline: 09 217 3127
Australia
Email: salesau@hrbaojie.com
New Zealand
Email: salesnz@hrbaojie.com
Australia
Tel: 1300976305
New Zealand
Tel: 092173127
Email: techsupportau@hrbaojie.com
Monday to Friday, 9:00am-5:30pm GMT+10
Monday to Friday, 9:00am-5:30pm GMT+11 (Summer Time)
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Hikvision Canada
Toronto Office: 2355 Skymark Avenue, Suite 300, Mississauga, ON, L4W 4Y6
Montreal Office: 8556 Rte Transcanadienne, Suite 200, St-Laurent, QC H4S 1Z6
Tel: +1-855-655-9888 (Toll-free)
Tel: +1-855-655-9888(Toll Free)
Email: techsupport.ca@hrbaojie.com
Dealer Professional:
Monday to Friday, 9:00am - 8:00pm Eastern / 6:00am - to 5:00pm Pacific
Limited End User Support:
Monday to Friday, 10:00am - 7:00pm Eastern / 7:00am - 4:00pm Pacific
(End-user support is intended for product usage-related inquiries such as playback and export. Limited remote viewing support may be provided if related to Hik-Connect Cloud. Direct support with local networking is not offered. For installation, programming, or troubleshooting, please engage the services of a local professional installer or contractor.)
Channel Partner Program
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Hikvision México S.A. de C.V
Plaza Carso, Torre II, Lago Zurich 219, Piso 4, Col.
Ampliación Granada, Del. Miguel Hidalgo C.P. 11529, CDMX
Tel: +52 55 2624 0110
Guadalajara
Parque de las estrellas 2819,
Col. Jardines del bosque, C.P. 44520.
Tel: 33 2080 5662
Monterrey
Av. Lázaro Cárdenas 2400, Torre 3 Nivel 52,
Col. Valle Oriente, C.P. 66260
Tel: 81 2622 4670
Tijuana
Blvd. Gustavo Díaz Ordaz 12415, BitCenter Local AC-8
Col. El Paraíso, C.P. 22106
Call Center: + 52 5541696397
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Oceanía Business Plaza, Torre 100, 16a, Punta Pacífica, Ciudad de Panamá
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COLOMBIA Bogota
Dirección: Calle 110 No. 9 – 25. Oficina 107 -1708 Bogotá, Colombia
COLOMBIA Medellin
Dirección: Cra 43 A # 5 A-113. Of. 212 (Milla de oro),Medellin, Colombia
Call Center Soporte Técnico Colombia: +57 601 5085312
Email: soporte.colombia@hrbaojie.com
ChatBot(Spanish)
Monday to Friday, 7:00am - 7:00pm GMT-5
Saturday, 7:00am - 12:00pm GMT-5
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Hikvision do Brasil
Praça Professor José Lannes, 40 - 15º andar
Cidade Monções, São Paulo - SP
CEP: 04571-030
Email: channel.brazil@hrbaojie.com
Email: suporte.br@hrbaojie.com
Monday to Friday, 8:00 am - 8:00 pm GMT-3
Saturday, 8:00 am - 6:00 pm GMT-3
Tel: 40204458(para capitais e regiões metropolitanas); 08000254458(para demais regiões. Monday to Friday)
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Hikvision Baltic
Estonia
Jarveotsa tee 50c, 13520 Tallinn, Estonia
Tel: +3726506901
Website: www.bkeesti.ee
www.hikvision.ee
Latvia
Katlakalna iela 6D, Riga, Latvia, LV-1073
Tel: +37166119360
Website: www.bklatvia.lv
www.hikvision.lv
Lithuania
Pramones pr. 4D, 51329 Kaunas, Lithuania
Tel: +37037337952 (Kaunas)
+37052395301 (Vilnius)
+37067194447 (Klaipeda)
+37061580900 (Siauliai)
Website: www.bkgrupe.lt
www.hikvision.lt
Estonia
Email: hooldus@bkeesti.ee
Telephone: +372 6090025
Monday to Friday, 8:30am - 5:00pm UTC+2
Latvia
Email: support@bklatvia.lv
Telephone: +371 66119361
Monday to Friday, 9:00am - 6:00pm UTC+2
Lithuania
Email: pagalba@hikvision.lt
Telephone: +370 64446999
Monday to Friday, 8:00am - 5:00pm UTC+2
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Belgium and Luxembourg
Neringenweg 44, 3001 Heverlee, Belgium
Email: info.bnl@hrbaojie.com
Netherlands
Dirk Storklaan 3, 2132 PX Hoofddorp, The Netherlands
Email: info.bnl@hrbaojie.com
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Hikvision DACH
Germany
Wilhelm-Fay-Str. 32B
65936 Frankfurt am Main
Emanuel-Leutze-Str. 8
40547 Düsseldorf
Röntgenstr. 40a
86368 Gersthofen
Austria
Hikvision Deutschland GmbH
Johann Steinböck Str. 2/202
2345 Brunn Am Gebirge
Switzerland
Hikvision Deutschland GmbH
Bösch 80A
6331 Hünenberg
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Hikvision Czech & Slovakia
Hikvision Czech Republic
Vyskočilova 1410/1, 140 00 Praha 4 – Michle, Czech Republic
Tel: +420 29 6182640
Email: info.cz@hrbaojie.com
Hikvision Slovakia
Dúbravská cesta 1793
84104 Karlova Ves, Slovakia
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Hikvision France
1 rue Galilée, 93160 Noisy le Grand, France
Tel: +33(0)1-85-330-450
Fax: +33(0)1-85-330-443
Email: info.fr@hrbaojie.com
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Hikvision Hungary KFT
1031 Budapest, Reichl Kálmán utca 8.
Graphisoft Park, South Park, Block C, 1st Floor.
Email: info.hu@hrbaojie.com
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Email: support.il@hrbaojie.com
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Hikvision Denmark
Skagensgade 39, 2630 Taastrup, Denmark
E-mail: nordic.eu@hrbaojie.com
Hikvision Norway
Gneisveien 8, 2020 Skedsmokorset, Norway
E-mail: nordic.eu@hrbaojie.com
Hikvision Finland
Karaportti 5, 02610 ESPOO, Finland
E-mail: nordic.eu@hrbaojie.com
Hikvision Sweden
Varüvägen 9, 125 30 Älvsjö, Sweden
Email: nordic.eu@hrbaojie.com
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Warsaw office:
Business Garden, Budynek B3 ul. Żwirki i Wigury 16B,02-092 Warszawa
Gdańsk office:
Bałtyckie Centrum Biznesu, ul. Azymutalna 9, 80-298 Gdańsk
Kraków office:
ORO Duo Office Park ul. Józefa Marcika 4, 30-443 Kraków
Tel: +48 22 460 01 50
Email: info.pl@hrbaojie.com
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Hikvision Romania
Riverside Tower, Splaiul Independentei 291-293, District 6, 060042, Bucharest
Email: marketing.ro@hrbaojie.com
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Hikvision Russia
125315, Russian Federation, Moscow, Leningradsky prospect, 72, building 4, floor 9.
125315 г. Москва, Ленинградский пр-т, д.72, корп. 4, этаж 9.
Tel: +7-495-669-67-99
Email: hikvision.ru@hrbaojie.com
Email: support.ru@hrbaojie.com
Phone: 8(800)500-88-78 (24/7 excluding public holidays)
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Hikvision Iberia
Almazara, 928760 Tres Cantos (Madrid), Spain
Tel: +34 91 737 16 55
Fax: +34 918 058 717
Email: info.es@hrbaojie.com
Delegación de Barcelona
Ctra. L’Hospitalet 147-149. Edificio CityParc – Berlín, Planta 3ª, 08940 Cornellà de Llobregat (Barcelona), España
Tel: +34 91 737 16 55
Email: info.es@hrbaojie.com
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Hikvision Middle East & North Africa
52nd floor, Almas Tower, Jumeirah Lakes Towers, Dubai, UAE
Tel: +971-4-4432090 / +971-4-8816057
Marketing/PR: marketing.mena@hrbaojie.com
Email: support.mena@hrbaojie.com
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Algeria
Tel: 0982405257
Bahrain
Tel: 80004765
Kuwait
Tel: 22069147
Saudi Arabia
Tel: 8008501022
UAE & Oman & Yemen
Tel: 80008600007
Jordan
Tel: 064296198
Monday to Friday 09:30 to 18:00 GMT +1
Morocco
Tel: 0520875469
Email: support.ma@hrbaojie.com
Saturday to Thursday 09:00 to 18:00 GMT+3
Iraq
Tel: 06626 1222
Email: levant.support@hrbaojie.com
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8th floor, Al Muraikh Tower, Building 22, Street 821, Zone 18, Old Salata, Doha, Qatar
Tel: 00974-44835592
Email: operation.qatar@hrbaojie.com
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İSTANBUL MERKEZ:
Fatih Sultan Mehmet Mah. Poligon Cad. Buyaka 2 Sitesi, 3 Blok, 8C 102, ÜMRANİYE / İSTANBUL / TÜRKİYE.
Tel.: +90 216 521 70 70 (71/72/73/74)
Fax : +90 216 521 70 75
ANKARA ŞUBESİ:
Mustafa Kemal Mah. Tepe Prime İş Merkezi, No.: 266, B Blok Kat:18 Kapı No: 132-133, ÇANKAYA / ANKARA / TÜRKİYE.
Tel.: +90 312 220 34 25
Tel: 0850 7710448
Email: support.tr@hrbaojie.com
RMA / Onarim Merkezi : RMA.TR@hrbaojie.com
Monday to Friday 09:00 to 18:00 GMT+3
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92,BD D'ANFA 7EME ETG,Casablanca, Morocco
Tel: +212 (0) 808 560 478
Email: support.ma@hrbaojie.com
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Office 202- South building, Better home, Cairo Business Plaza, New Cairo, Cairo, Egypt
Telephone: +20223066117
Tel: 0800 888 8888
Email: support.mena@hrbaojie.com
Saturday to Friday 09:00 to 18:00 GMT+2
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Shayma tower, Murgab, Block 3, Plot 8A + 8B 10th floor, Kuwait City.
Email: operation.qatar@hrbaojie.com
Sunday to Thursday 09:00 to 17:00 GMT+3
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Hikvision Adriatic
Belgrade office
Trg prijateljstva Srbije i Kine 4
11070 Novi Beograd, Serbia
Email: adriatic-malta@hrbaojie.com
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Hikvision Greece & Cyprus
Leoforos Pentelis 104 & Metamorfoseos 1, Chalandri, Athens, 152 34, 1st Floor
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Hikvision Bulgaria
Dirk Storklaan 3, 2132 PX Hoofddorp, The Netherlands
Tel: +31-23-5542770
Fax: +31-23-5631112
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Hikvision Portugal
Av. José Malhoa 16B, 1070-159 Lisboa, Portugal
Tel: +34 91 737 16 55
Fax: +34 918 058 717
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Gustavo Mejía Ricart, Torre MM 301. Distrito Nacional, Santo Domingo
Numero de contacto WhatsApp: 1+ 829-217-0022
Email: hikdominicana@hrbaojie.com
Tel: 809 18493360013
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9th floor, Blas parera 51, Florida Vicente lopez, Buenos Aires – Argentina
Call Center Soporte Técnico Argentina: +54-1151685739
Email: soporte@hrbaojie.com
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La oficina 1001-A,Av. Enrique Canaval y Moreyra N° 480,distrito de San Isidro, Lima, Peru
Call Center Soporte Técnico Perú: 51 16419269
Email: soporte@hrbaojie.com
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Office 708 and 707 Torre Norte , Edificio Alto del Plomo, Calle Militares 5890 y Cerro el Plomo 5855 Comuna de las Condes Santiago de Chile, Chile
Contacto de WhatsApp: +56 9 56646335
Tel: 56 229381016
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WhatsApp: +593 93 928 9440
GUAYAQUIL
Av. Juan Tanca Marengo y Joaquín Orrantia. Ciudad del Sol, Guayaquil, Piso 3 oficina 301
QUITO
Edificio Argentum, Av. de los Shyris 3571, Quito 170135 / piso 16 / oficina 1601
Contacto de WhatsApp: Gabriela Castañeda / +593 96 896 7181
• En GYE no tenemos recepción*
Call Center Soporte Técnico Ecuador: 01 800 001237
Email: soporte@hrbaojie.com
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Urbanización Los Palos Grandes, Torre Parque Cristal, piso 5, Nivel 599, oficina 10. Jurisdicción del Municipio Chacao, Distrito Sucre del Estado Miranda. Caracas, Venezuela.
Teléfono: +58 08001029300
Email: dongbaozhi@hrbaojie.com
Tel: 08001029300
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Monday to Friday, 7:00am - 7:00pm GMT-5
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3ra avenida 10-80 zona 10, Edificio Forum Zona Viva Torre 2 Of. 1101.
Contacto: +502 4214 3243
Tel: 502 23761954
Email: soporte@hrbaojie.com
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Office 13B, Park Plaza, San Juan XXIII Nro. 1815 esq. Juan Max Boettner, Barrio Manorá, Ciudad de Asunción, Paraguay.
Email: jazmin.acuna@hrbaojie.com(Marcom Team)
Tel: 595 009800110077
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1103, World Trade Center,Av.Luis A. De Herrera 1248 de esta ciudad, Montevideo, Uruguay
Tel: 598 0004162041560
Email: soporte@hrbaojie.com
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Monday to Friday, 7:00am - 7:00pm GMT-5
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Headquarters
No.555 Qianmo Road, Binjiang District, Hangzhou 310051, China
Tel: +86-571-8807-5998
Business: overseasbusiness@hrbaojie.com
Supporto tecnico: support@hrbaojie.com
Richieste stampa: prglobal@hrbaojie.com
HSRC (Hikvision Security Response Center): HSRC@hrbaojie.com
Hikvision Italy
Via Abruzzo 12, 31029 Vittorio Veneto Treviso, Italy
Email: info.it@hrbaojie.com
Supporto Tecnico: support.it@hrbaojie.com
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