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    How to reset password

    This page will guide you in resetting passwords on your Hikvision devices.

     

    For end users: 

    We highly recommend “4 Ways of Self-service Password Reset” (you can see the Tutorial video here). Please note that not all Hikvision devices support all these methods. Go to the "Forget Password" page to check the various methods supported by your product.

    For installers: 

    You can easily reset a password using the Hik-Partner Pro mobile app. 

     

    Check out the tutorials below to discover the quickest way to reset a password. If you have any questions during the process, please contact Hikvision (Find the contact of Hikvision technical support team) or see Troubleshooting Tips of Password Reset Failed Issue here.

     

    Note: Also try the Password Hints function to help you recall your original password. This function is only available for NVRs (76Q-series, K-series, K-series with AcuSense) with firmware V4.75.000 and later. Learn more here.

    Self-service password reset

    • Via account verification
    • Via reserved email
    • Via security questions
    • Via GUID file

    Prerequisite:

    The device has been added to the Hik-Connect or Hik-Partner Pro account.

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    • Go to the "Forget Password" page and select "Verify by Hik-Connect App."

    • Log in to the Hik-Connect or Hik-Partner Pro account that your device is tied to, and scan the QR code on your device, then you will get a verification code.

    • Enter the verification code.

    • Create a new password.

    • Go to the "Forget Password" page and select "Verify by Hik-Connect App."

    • Log in to the Hik-Connect or Hik-Partner Pro account that your device is tied to, and scan the QR code on your device, then you will get a verification code.

    • Enter the verification code.

    • Create a new password.

    Tutorial Video:

    Prerequisite:

    A reserved email address has been set up by the user.

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    • Go to the “Forget Password” page and select the reserved email.

    • Log in to the Hik-Connect or Hik-Partner Pro account that your device is tied to, and scan the QR code on the password reset page. You will then receive a verification code.

    • Enter the received code and create a new password.

    • Go to the “Forget Password” page and select the reserved email.

    • Log in to the Hik-Connect or Hik-Partner Pro account that your device is tied to, and scan the QR code on the password reset page. You will then receive a verification code.

    • Enter the received code and create a new password.

    Tutorial Video:

    Tutorial Document:

    Prerequisite:

    Security questions have been set by the user.

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    • Go to the “Forget Password” page and select a preset security question.

    • Enter the correct answer.

    • Create a new password.

    • Go to the “Forget Password” page and select a preset security question.

    • Enter the correct answer.

    • Create a new password.

    Tutorial Video:

    Tutorial Document:

    Prerequisite:

    The GUID file has been exported and saved by the user. 

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    • Go to the “Forget Password” page and select “GUID File Verification” from the drop-down list.

    • Import the GUID file.

    • Create a new password.

    • Go to the “Forget Password” page and select “GUID File Verification” from the drop-down list.

    • Import the GUID file.

    • Create a new password.

    Tutorial Video:

    Tutorial Document:

    Password reset via XML file

    Prerequisite:

    The Hikvision devices can be detected on the same LAN.

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    • Export the XML file, QR code, or password reset string of the device(s).

    • Send the XML file, QR code, or password reset string, along with the device label snapshot, to the Hikvision support team and wait for a reply.

    • Enter the code or import the XML file you receive from Hikvision.

    • Create a new password.

    • Export the XML file, QR code, or password reset string of the device(s).

    • Send the XML file, QR code, or password reset string, along with the device label snapshot, to the Hikvision support team and wait for a reply.

    • Enter the code or import the XML file you receive from Hikvision.

    • Create a new password.

    Tutorial Video:

    Tutorial Document:

    Still have questions?

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